At Cherry Red we aim to get your purchase to you as soon as we can.
If orders are received before 1pm EST* on a business day in the majority of cases we will endeavor to send your parcel that day. We aim for a 1-3 day delivery window, depending on whether you live in a Capital City or remote area.
Australia Post Express Post Service – guarantees next business day delivery within the Express Post network. The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. Our postcode is 2850 and you can follow the link for a more detailed description of the express post network.
Within Australia, we deliver all our orders to you via the Australia Post Express Service.
Orders are delivered 9am-5.30pm Monday to Friday. We suggest that you submit an address that you are available at during business hours.
A signature is available on delivery. If you are not available to sign for your order at your nominated address please contact our Customer Service- firstname.lastname@example.org or (02) 63727997.
HAS MY ORDER BEEN SHIPPED YET?
As soon as your order is dispatched from our store, you will be sent an email to confirm that it’s on its way.
Our team checks orders regularly to ensure we can provide you the best possible service.
WHAT HAPPENS IF MY PARCEL IS LOST IN TRANSIT?
Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.
To reward our loyal members Cherry Red will at times have ‘Free Delivery’ promotions. You will be advised about these through our regular newsletters. If you’re not yet a member an would like to join, please email or call our customer service team. (E. email@example.com and T. (02) 6372 7997)
Out of Stocks
We endevour to update our website’s product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens we will notify you as soon as possible usually within one business day that we will not be able to deliver the goods if we are unable to refill the item or if there will be a delay with the delivery. If we are unable to order another item we will refund your purchase in full. If it is an item we are able to re-order we will inform you of the new delivery time frame and give you the choice of waiting for the item or to receive a refund.
*EST – Eastern Standard Time