If you don’t fall in love with your purchase, don’t worry, Cherry Red aims to make your return or exchange process as simple as possible.
We only accept returns on unworn or un-used items within 7 days of receiving your purchase. We wont accept any returns if they don’t meet our policy,in which the product will be then be sent back to the customer who made the purchase.
If you are wanting to return an item, please contact our friendly staff via email (firstname.lastname@example.org) or phone our store on 02 6372 3536. We can thereupon give you an RA number and send you through the RA form for you to complete and then post away with your returns item.
All items must be returned with tags attached and the reciept must be enclosed in the package. Every garment shipped has a tag attached reading “Once this tag is removed, this garment cannot be returned”. Once this tag has been removed, this garment is no longer returnable. Please note, any items bought on sale are non-refundable.
Refunds are always processed on the same card as the original order. We will then contact you to let you know your refund has been processed. Please allow up to 5 working days for the refund to return back to your account.
If you have any troubles or enquiries, please don’t hestitate to email email@example.com or call 02 6372 3536. We are always happy to help.
Cherry Red xxx